If playing through USB streaming, ensure that a music file is playing from the platform and the volume level is not 0%.Speaker has power - power LED indicator is on. If known-good USB device works or the Sound Bar does not works properly on another system, replaced the Sound Bar with good one.If known-good USB device is not working on the same port or the original Sound Bar works properly on another system, the former system's USB I/O maybe defective.If there is no other mouse or system available to test with, use a known good USB Keyboard (or other USB device) to see if it works on the same USB port.Keyboard) or try the problem Sound Bar to another system. Swap with a known-good USB Speaker or device (eg.If the other USB port does not work, proceed to next step.If the other USB port works, means the first USB port maybe faulty.

Swap the USB Sound Bar to another USB port.

If the Sound Bar still fails to connect, check if Sound Bar is present in device manager.

Plug in the sound Bar again and check if the LED is lighted.

If light is observed, and you still have a problem of not having the Sound Bar function, remove or unplug the Sound Bar from the system and re-start the computer.

If no light is observed, after replacing the USB extension cable or directly plugging in the Sound Bar USB Cable, then the Soundbar is defective.

If the LED lights up after replacing the USB extension cable or directly plugging the Sound Bar USB cable into the USB source, the first USB Cable is defective.

Replace the cable with a known good USB cable, or directly insert the Sound Bar USB cable into the USB power source.

If the LED is not lighted, check if the USB extension is faulted.

Once the USB Cable is plugged into the USB power source, observe if white LED light on the right of the Sound Bar lights up.

The most important aspect of troubleshooting AC511 SoundBar is understands that it, receives its power from a USB power coming from the platform. The warranty is 1 year from the Dell order date.īelow are troubleshooting scenarios and resolutions for the AC511 sound bar.ĭell - AC511 / Stereo USB Sound Bar - Troubleshooting Troubleshooting

Dell ps511 soundbar windows 10 driver